Privacy Policy

Cape Fear Solutions LLC demonstrates its commitment to our customers' privacy by providing this statement. We will do everything in our power to ensure your right to privacy. We are committed to developing long lasting relationships that are built on trust. Cape Fear Solutions LLC will never violate that trust.

Cape Fear Solutions LLC policies and procedures for handling customer information have been created with the understanding that Internet technologies are still evolving and that Internet business methods are continuing to evolve to meet the needs and opportunities of the changing technologies. As a result, Cape Fear Solutions LLC policies and procedures are subject to change.

In the course of serving its customers, Cape Fear Solutions LLC acquires, stores and transmits customer communications and information that customers may regard as private or sensitive. Some of this information - such as the customer's name, address, telephone number, and credit card data - is provided to Cape Fear Solutions LLC by its customers in order to establish service. Other information - such as the customer's account status, choice of services, and customer logs - is created and maintained by Cape Fear Solutions LLC in the normal course of providing service.

Cape Fear Solutions LLC also uses cookies, which are small pieces of information that a web site can store in a designated file on a user's computer for various reasons. For example, Cape Fear Solutions LLC uses cookies on the landing pages of products sold online which record the customer information that is required on the order form. This information is then forwarded to an internal sales tracking database within Cape Fear Solutions LLC. In addition, Cape Fear Solutions LLC may store customers' electronic mail and other communications as a necessary incident to the transmission and delivery of those communications.

Data Security

Cape Fear Solutions LLC will protect the confidentiality of its customers' information, account information and personal communications to the fullest extent possible and consistent with the law and the legitimate interests of Cape Fear Solutions LLC, its partners, its employees and other customers of Cape Fear Solutions LLC services. To protect the loss, misuse, and alteration of information that is collected from customers, Cape Fear Solutions LLC has appropriate physical, electronic, and managerial procedures.

How is customer information used?

Cape Fear Solutions LLC may share customer information with selected partners, for example, to provide customers with information about products which might be of interest to the customer or to enable the customer to take advantage of special partner programs. Cape Fear Solutions LLC may also use customer information to provide its customers with system information or information about new or upgraded products.

We may use third-party advertising companies to serve ads on our behalf. In addition, Cape Fear Solutions LLC shares its web site usage information about visitors to Cape Fear Solutions LLC web sites with third-party advertising companies for the purpose of targeting Cape Fear Solutions LLC Internet banner advertisements on Cape Fear Solutions LLC sites and other sites. For this purpose, Cape Fear Solutions LLC and such companies may employ cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is completely anonymous.


Disclosure of customer information and communications

Cape Fear Solutions LLC will not otherwise disclose its customers' personal and account information unless Cape Fear Solutions LLC has reason to believe that disclosing such information is legal and necessary to identify, make contact with, or bring legal action against someone who may be causing harm or interfering with the rights or property of Cape Fear Solutions LLC, Cape Fear Solutions LLC customers, or others, or where Cape Fear Solutions LLC has a good faith belief that the law requires such disclosure. Cape Fear Solutions LLC also will not, except for reasons stated below, disclose to third parties the contents of any electronic mail or other electronic communications that Cape Fear Solutions LLC stores or transmits for its customers. The circumstances under which Cape Fear Solutions LLC will disclose such electronic customer communications are when:
  1. It is necessary in order to provide service to the customer;
  2. It is necessary to protect the legitimate interests of Cape Fear Solutions LLC and its customers;
  3. It is required to cooperate with interception orders, warrants, subpoenas, or other legal process that Cape Fear Solutions LLC determines in its sole discretion to be valid and enforceable; and
  4. It is necessary to provide to a law enforcement agency when the contents are inadvertently obtained by Cape Fear Solutions LLC and appear to pertain to the commission of a crime


Cape Fear Solutions LLC disclaims any intention to censor, edit or engage in ongoing review or surveillance of communications stored on or transmitted through its facilities by customers or others. Cape Fear Solutions LLC will, however, review, delete or block access to communications that may harm Cape Fear Solutions LLC, its customers or third parties. The grounds on which Cape Fear Solutions LLC may take such action include, but are not limited to, actual or potential violations of Cape Fear Solutions LLC Terms of Service or Acceptable Use Policy.

Security and Integrity of Information

We treat our data as assets that must be protected against loss and unauthorized access. We employ information security techniques to appropriately protect confidential information from unauthorized access by users inside and outside the company. Access to customer information is limited to those employees who have a legitimate business need for that information.

Revised: January 2006 (1.12)

 

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